Refund & Return Policy

We want you to be completely satisfied with your purchase from PackVibe
If for any reason you are not happy with your order, we’re here to make things right.

Returns

You can return your item within 30 days of delivery for a full refund or exchange, provided the product is:

Unused and in its original packaging

Free from damage or signs of wear

Accompanied by proof of purchase (order number or receipt)

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Certain items cannot be returned, including:

Items marked as “Final Sale”

Gift cards

Used or damaged products not caused by delivery issues

Exchanges

If you received a defective or damaged item, we’ll gladly replace it at no additional cost.
Please reach out through our Contact page to arrange an exchange or replacement.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card provider.
Processing times may vary depending on your financial institution.

For further assistance, please visit our Contact page to get in touch with our support team.